FREQUENTLY ASKED QUESTIONS

The wakeboat is located at Blue Haven Marina in Leeward (the East end of Providencales). When coming for your charter we meet you at the entrance to the main docks and walk down to the boat with you.

https://maps.app.goo.gl/ui7Qo2fM2csfwFEEA

Depending on where you are staying on the island (some areas have shallow bays or reefs), the boat can pick you up. We charge an extra fee for the pickup service. This is service is also weather dependant and if we are not able to do so we will contact you the day before your charter.

The earlier you book, the better. We also suggest people book at the beginning of their trip (or before), allowing for second trips for riders who have a fantastic time or the flexibility to change the booking date if the weather changes.

No, we do not. We suggest contacting the concierge of your hotel or villa, and they should provide you with transportation. If not, we can help refer you to some reliable taxi services on the island.

Our age limit is not based on skills but on how quickly a rider can respond to sudden problems, such as getting too close to another rider, any animals in the water, a boat passing by, and shallow waters.
Suppose you have a rider under the age of 12. In that case, we will be willing to accept riders if they have prior wake surfing and/or wakeboarding experience, along with written consent and release of liability from their parents. Our instructors will also wakesurf with younger children sometimes if they are up for it.

Our minimum time is 2 hours and our full day charter is 6 hours long. We are flexible and can tailor the charter length and needs to your requirements.

The hourly rate of the boat goes down the longer your charter booking is.

Most of our guests are first-time riders, or ride during the summer back home. During your charters you can expect to get up and ride in most of the sports you have chosen. Having instructors on the back of the boat makes its easier to get instruction. Time allocation to different sports is completely up to you. If you want to wake surf the entire charter then thats what we’ll focus on.

We dont provide any camera equipment. How ever if you are riding and want the instructor to take pictures of you, we can certainly do that.

Bring a bathing suit, rash guard/surf top, towel and sunscreen. We provide water shoes, life jackets and helmets (for Wake Foiling). The boat also has a cooler that we stock with soft drinks and snacks depending on the length of the chater.

You will be charged full price for cancellations within 24 hours and 50% within 48 hours. If you have any issues please call us as soon as possible to discuss cancellation.

Basic information such as first and last name, group size, phone number, email, and accommodation on the island. We also required a credit card on file.

Yes, but we will still need a credit card for deposit and confirmation. You also can split payments with another card.

VISA, Mastercard, and American Express.

1. Risk of Death: While extremely rare, understanding this risk is vital. We employ rigorous safety protocols to minimize dangers.
2. Risk of Lacerations/Loss of Appendages: Proper technique and awareness reduce these risks. Safety gear is a must.
3. Risk of Loss of Hearing or Sight: Uncommon, yet possible. We advise protective measures at all times.
4. Risk of Drowning: Non-swimmers must inform instructors beforehand. Life jackets are provided and mandatory.
5. Risk of Head Injury: Helmets are essential and provided to all participants.
6. Risk from Marine Wildlife: Respect local marine life. We educate on co-existing safely. There are predatory fish and aquatic life in the waters of Turks and Caicos.

Please review and sign the waiver before the rental period. You must read and understand SURFTCI’s Waiver Agreement.

-life jacket must be worn at all times

-pay attention to the instructor

-when you fall, swim back to your board and make sure you know where the boat is

-do not operate equipment beyond your ability